MGCC Technical Services & Help Desk
The Technical Services team at Mountain Gateway Community College provides technology support for students, faculty, and staff. We maintain campus devices, network infrastructure, and software systems to ensure a secure and reliable digital environment.
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If you are locked out of your account or having trouble resetting your password, call the Help Desk directly at (540) 863-2911 for the fastest service.
1. Help Desk Contact Options
If you are experiencing technical issues with campus computers, Wi-Fi, myMGCC, Canvas, or student email, reach out to our team:
- Phone Support:
- Local: (540) 863-2911
- Toll-Free: (877) 733-7522 (Ext. 2911)
- Email Support: helpdesk@mgcc.edu
- Online Support: Submit an MGCC Help Desk Ticket
2. Office Hours & Location
Walk-in technology support is available on the Clifton Forge campus during operating hours.
- Location: Room 605, Armory Building (Clifton Forge Campus)
- Operating Hours:
- Monday – Thursday: 8:00 a.m. – 6:00 p.m.
- Friday: 8:00 a.m. – 3:30 p.m.
- Saturday – Sunday: Closed
3. Services Provided
Technical Services supports all college-owned hardware, software, and network infrastructure:
- Hardware & Devices: Maintenance and troubleshooting for campus desktop computers, loaner laptops, printers, and mobile devices.
- Systems & Networks: Support for campus Wi-Fi, network servers, classrooms, and Virginia Community College System (VCCS) applications.
- User Support: One-on-one assistance with account setup, software access, and technical troubleshooting.