The IT Technical Support Career Studies Certificate (CSC) prepares students for entry-level help desk, desktop support, and IT service roles. Designed for both career starters and working professionals seeking to update their technical skills, this program delivers practical training in computer diagnostics, operating systems, software installation, and customer support principles.
Program at a Glance
| Program Aspect | Details |
| Award Earned | Career Studies Certificate (CSC) |
| Program Major | IT Technical Support |
| Funding Eligibility | G3 Eligible (Tuition assistance for eligible Virginia residents) |
| Target Audience | Entry-level tech job seekers, help desk candidates, and professionals updating IT skills |
| Program Head | Tamra Lipscomb — tlipscomb@mgcc.edu | (540) 863-2896 |
💰 G3 Program Eligible — Low or No-Cost Tuition
This program qualifies for Virginia’s G3 Financial Assistance Program (Get a Skill, Get a Job, Get Ahead). G3 offers tuition support and financial assistance for eligible Virginia residents enrolling in high-demand career and technical programs. Contact Student Services or Financial Aid to check your eligibility.
What You Will Learn
This practical, job-focused certificate equips students with essential help desk and computer support capabilities:
- Hardware & Software Diagnostics: Troubleshoot, repair, and maintain desktop PCs, laptops, mobile devices, and peripherals.
- Operating System Management: Install, configure, and update Windows and alternative operating systems.
- Help Desk Operations & Ticketing: Learn standard IT service desk workflows, issue tracking, remote support tools, and escalation procedures.
- Technical Communication & Customer Service: Master active listening, user communication, problem resolution, and workplace customer service ethics.
Career Opportunities
Graduates are prepared for immediate entry into IT support departments across businesses, healthcare networks, school districts, and government entities.
Potential Career Pathways:
- Help Desk Technician / Tier 1 Support
- IT Support Specialist
- Desktop Support Technician
- Service Desk Analyst
- Computer Technical Support Assistant
Curriculum & Course Plan
This concise certificate combines core hardware, operating system, and computer application coursework for fast-track completion.
👉 View the IT Technical Support CSC Course Requirements in the Catalog
Program Contact & Admissions
Ready to launch your IT career or learn more about G3 tuition assistance? Contact our Program Head or Student Services:
Tamra Lipscomb — Program Head, Information Technology
Phone: (540) 863-2896 | Email: tlipscomb@mgcc.edu
Office Location: Warren Hall, Clifton Forge Campus
MGCC Student Services Suite
Phone: (540) 863-2820 | Email: admissions@mgcc.edu
Location: Backels Hall, First Floor (Clifton Forge Campus)